Privacy Policy
Last updated: August 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:
- Contact information (name, email address, phone number)
- Business information (company name, VAT number, business address)
- Payment information (processed securely through third-party providers)
- Shipping and customs data related to your transactions
- Communications with our support team
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our shipping and compliance services
- Process transactions and manage your account
- Handle customs declarations and VAT reporting
- Provide data to third parties who are acting on your behalf
- Communicate with you about your shipments and account
- Comply with legal obligations and regulatory requirements
- Improve our services and develop new features
3. Information Sharing
We may share your information with:
- Shipping carriers and logistics partners to fulfill your orders
- Government authorities for customs and tax compliance
- Payment processors to handle transactions
- Third parties who we are engaging with on your behalf
- Service providers who assist us in operating our platform
- Legal authorities when required by law or to protect our rights
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Your Rights
Under GDPR and other applicable laws, with regard to any personal data we might process, you have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate personal data
- Erase or anynymize your personal data in certain circumstances
- Restrict processing of your personal data
- Export your personal data for data portability
- Object to processing of your personal data
6. Cookie Policy
6.1
To make our Website work properly, we place small data files called "cookies" on your device. Most big websites do this too.
6.2
A cookie is a small data file that the Website saves on your computer or mobile device when you visit the Website either for only the duration of your visit on the Website or for a fixed period. These collect and store certain information, and these typically involve pieces of information or code that the Website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with the Website and can be used to manage a range of features and content as well as store searches and present personalized content.
6.3
We use cookies to observe how many users access and use our Websites, when users access and use our Website and what pages users access. Our Website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you use our Website and also allows us to improve our Website, Platform.
6.4
Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. However, you may not be able to take full advantage of the Website if you do so.
6.5
A number of cookies and similar technologies we use last only for the duration of your web session and expire when you close your browser. Others are used to remember you when you return to the Website and are stored in your browser until you delete them or your browser deletes them based on the expiration date defined by the cookie's file.
6.6
We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your data protection interests or fundamental rights and freedoms), and, in some cases, where required by law, where you have consented to their use.
6.7
We use the following types of cookies:
(1) strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into your Account;
(2) analytical and performance cookies. They allow us to recognize and count the number of users and to see how users move around our Website when they are using it. This helps us for our legitimate interests of improving the way our Website works, for example, by ensuring that users are finding what they are looking for easily;
(3) functionality cookies. These are used to recognize you when you return to our Website. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences (for example, your choice of language or region); and
(4) targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Website.
6.8
The effect of disabling cookies depends on which cookies you disable but, in general, the Website may not operate properly if all cookies are switched off.
6.9
If you want to disable cookies on our Website, you need to change your browser settings to reject cookies. How you can do this will depend on the browser you use, therefore, please, check with your browser provider to find out how to disable cookies.
6.10
We do not place targeted, personalized advertisiing on our website so we will not use cookies to target advertising based on your preferences. We do not sell your data to any third party.
